MANUFACTURER’S LIMITED COSTCO WARRANTY
W3, W5, FF4, & W5XL Series
v.25MSWFFMLW3.30
Warrant y & Custome r Suppor t
Manufacturer’s Limited Warranty:
Whisper Carts, LLC. (“MANUFACTURER”) warrants your new W3, W5, FF4, or W5XL Series Personal Electric Cart
against defects in material and workmanship for 12 months (1 Year) from the date of purchase, subject to the limitations
and exclusions listed below. This Limited Warranty is extended to the original purchaser only and terminates upon
transfer of ownership.
Original Equipment Warranty:
If the manufacturer determines any original Costco part is defective during the warranty period, Whisper Carts LLC. will, at its
option, repair or replace the part subject to the restrictions and exclusions in this Limited Warranty for 12 months (1 Year). The
manufacturer may, at its sole discretion, repair rather than replace a part, provide a factory reconditioned part, or new part from
an alternate supplier. Any replacement part is warranted for the remainder of the original warranty period.
Lithium Battery Warranty:
Subject to the restrictions and exclusions in this Limited Warranty, the original factory installed lithium battery is warranted
against defects in material and workmanship for five (5) years from the original date of purchase. This is a full warranty for
the first two (2) years and shall be prorated for the remaining period, with the owner responsible for the following
percentages of the repair or replacement: 50% years 3 and 4; 75% in year 5.
Labor Warranty:
Labor is described as the work completed by a technician. The manufacturer will be responsible for pre-authorized labor costs
associated with warranty repairs for 30 days from the original date of purchase. In almost every instance, the owner at their own
expense, must deliver the vehicle to the service provider for repairs and pick it up when repairs are complete.
On very rare occasions, a technician may be equipped to make minor repairs and adjustments at the owner’s residence. If a
technician travels off-site to make repairs, the owner is responsible for the following trip charges: $199 for each service call within
50 miles of an authorized Whisper dealer location; $199 plus $3 per mile for each service call in excess of 50 miles from the
nearest authorized Whisper dealer location. All trip charges must be paid in advance.
To Obtain Warranty Service:
To file a warranty claim at any time, please visit WhisperEV.com/service-request or call 423-212-8791 Monday - Friday from 10
am to 5 pm EST. Please be prepared to provide the model name, date of purchase, a detailed description and pictures of the
problem to help expedite resolution.
Exclusions:
Routine maintenance, regularly scheduled service, transporting the vehicle for warranty service, damage or failure that is the
result of improper storage, transport, or towing are not covered under the warranty.
This Limited Warranty excludes any failure not caused by a defect in material and workmanship, including but not limited to,
abuse or improper handling, accident, collision, corrosion, cosmetic damage or deterioration, improper maintenance, normal
wear and tear, acts of nature, fire, or explosion.
This limited warranty does not cover failures, damage, or subsequent damage to:
• Any vehicle, component, or part that has been altered, modified, neglected, improperly maintained or used for purposes
for which it was not designed;
• Electrical components, including the battery charger, caused by fluctuations in the electrical current;
• Use of modified or after market components, accessories or attachments;
• Unauthorized repairs during the warranty period or repairs made after the warranty expires.
No coverage is provided for consumable components, general wear items, or any parts exposed to friction surfaces, stresses,
environmental conditions for which they were not designed or intended, including but not limited to:
Bushings / Bearings
Fuses / Circuit breakers
Finished and unfinished surfaces
Sealants / Lubricants
Light bulbs / Sealed beam lamps
Suspension /Brake / Steering components
Warrant y & Custome r Suppor t
Battery & Charger Limitations & Exclusions:
Coverage is not provided for failures, damage, or subsequent damage caused by:
Lack of maintenance, abuse or neglect
Use of an unapproved battery charger Corrosion
Loose battery tie downs, cables, and /or terminals
Installation of after market parts or accessories that are not connected to the complete battery pack automatically terminates
all warranties for the entire battery pack.
Vehicle Storage:
Vehicle storage facilities must provide all of the following:
• Ample electrical capacity for the number of vehicles in storage.
• A dedicated GFCI protected outlet with an appropriately rated circuit breaker for each vehicle.
• A separate charger for each vehicle.
• Adequate fresh air circulating to exchange the air at least 5 times every hour.
• If an energy management system is utilized, the timer setting must make electricity available for a minimum of 14 hours.
Termination:
Whisper Carts, Inc may, at its discretion, terminate or limit the warranty if the vehicle or the battery charger:
• Show signs routine maintenance has not been performed.
• Show signs of any alteration outside the manufacturer’s recommendations, including but not limited to tires, the on board
controller, speed braking system, electrical system, passenger capacity or seating.
• Is stored in a facility that does not have a dedicated GFCI protected outlet and separate battery charger for each vehicle,
uses an unapproved battery charger, or an extension cord to connect battery chargers.
All warranties are immediately terminated if Whisper Carts, Inc determines the on board control unit has been altered, repaired
or replaced and the actual mileage or ampere hours of the battery cannot be determined.
ANY CHANGES OR MODIFICATIONS TO THE VEHICLE OR BATTERY CHARGER THAT ALTER THE WEIGHT
DISTRIBUTION OR STABILITY OF THE VEHICLE, INCREASE THE VEHICLE’S SPEED, OR ALTER THE OUTPUT OF THE
BATTERY CHARGER BEYOND FACTORY SPECIFICATIONS CAN RESULT IN PROPERTY DAMAGE, PERSONAL INJURY
OR DEATH. WHISPER CARTS EXPRESSLY DISCLAIMS RESPONSIBILITY FOR ANY ALTERATIONS, MODIFICATIONS, OR
CHANGES THAT ADVERSELY IMPACT THE SAFE OPERATION OF THE VEHICLE OR THE BATTERY CHARGER. ALL
WARRANTIES TERMINATE IMMEDIATELY IF WHISPER CARTS, INC DETERMINES ANY SUCH CHANGES OR
MODIFICATIONS HAVE BEEN MADE.
Limitations, Legal Rights, & Remedy:
This Limited Warranty provides no coverage for personal loss or expense, including mileage, transportation costs, shipping or handling
fees, pick up or delivery, replacement rentals, loss of use, loss or profits, or loss of vacation or personal time.
In the event of a defect in material or workmanship in the vehicle, any part, component, or battery charger during the applicable
warranty period, the sole and exclusive remedy shall be, at Whisper Carts, LLC. sole option, to repair or replace the defective part. This
exclusive remedy will not be deemed to have failed of its essential purpose as long as Whisper Carts, LLC. makes a reasonable effort
to repair or replace the defective part. In no case shall Whisper Carts, LLC. have any liability to the purchaser or any third party for
incidental, consequential, punitive, or special damages of any description, whether arising out of an express or implied warranty or any
other contract, negligence, other tort, or otherwise. The exclusion of consequential, incidental, and special damages is independent
from and shall survive any finding that the exclusive remedy failed of its essential purpose.
This Limited Warranty is the sole and exclusive warranty provided for the vehicle and battery charger. All warranties, express or
implied, including those for merchantability and fitness for a particular purpose, which exceed the duration of this written warranty are
excluded and expressly disclaimed by Whisper Carts, LLC.
Some states do not permit the exclusion or limitation of incidental or consequential damages or allow limitations on the duration of
implied warranties, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights.
You may also have other rights which vary from state to state.
Whisper Carts, LLC.
2225 Eddie Williams Road
Johnson City, TN 37601
WhisperEV.com
Speak to a factory trained technician
423-212-8791
File a warranty claim
WhisperEV.com/service-request
Monday - Friday 10 am to 5 pm EST